You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

No, we regret we are unable to issue refunds.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number, the booking details and date that you booked, so we can find you on our system.

Go and see the elves and show them your online booking email or printed ticket

If you do not have your printed ticket please take a copy of your email confirmation on your phone or printed out, if you have deleted your email bring some ID, your booking reference no. and when you made your booking, so we can find your booking on our system.

Each pre-booked Grotto Session is a 15min window, you will be seen as near to your booking time as possible, within this timeslot.

You must arrive 20 minutes before your activity starts.  Please report to the Customer Service Desk with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.

There is car parking at the shopping centre.

Please contact us at info@red-i.co.uk to arrange a group booking.

There is disabled access within the shopping centre, however the grotto is a sleigh and is up a step,

if required Santa can step down to visit with you, please let our elves know if you need any assistance.

Yes, join the queue at the grotto

There are toilet facilities in the shopping centre which are available to grotto users.

Please email us at info@red-i.co.uk or call our offic no. 01738-444226 or mobile 07977066994